Refund and Return Policy of Findoptopis

Effective Date: February 26, 2025

At Findoptopis, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward refund and return policy. This policy outlines the terms and conditions under which you can return products and request a refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Product Condition: The item must be in its original, unused, and undamaged condition. Products should not show signs of wear or be altered in any way. The original packaging and accessories must also be included.
  • Return Timeframe: Returns must be requested within 30 days of the purchase date. Any requests made after this period will not be eligible for a return or refund.
  • Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation email, to initiate the return process.

2. How to Return an Item

To return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer service team via email at info@goxali.xyz or call us at 253-759-8086. Please provide your order number, details of the product, and reason for the return.
  2. Return Authorization: Once your return request is received, we will issue a Return Authorization (RA) number and provide instructions on how to return the item.
  3. Ship the Product Back: Once you have received the RA number, securely package the item and ship it back to us. You are responsible for return shipping costs unless the item is defective or an error occurred during shipping.
  4. Refund Processing: After we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

3. Non-Returnable Items

Certain items are not eligible for return. These include:

  • Custom or personalized products: Items that are made to order or customized.
  • Opened or used products: Products that have been opened or used and are not in resalable condition.
  • Sale or clearance items: Items purchased at a discount or clearance sale are typically not eligible for returns.

4. Refunds

Once your return is processed and approved, we will issue a refund to the original payment method used. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

If your return is due to an error on our part (e.g., receiving a damaged or incorrect item), Findoptopis will cover the cost of return shipping. If you return a product for any other reason, you are responsible for return shipping charges.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

6. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately. We will provide instructions for returning the item and will either replace the product or issue a full refund, depending on your preference. Be sure to report any damages within 7 days of receiving the item for the best resolution.

7. How to Contact Us

For any questions or concerns regarding our refund and return policy, please feel free to contact us at:

Thank you for choosing Findoptopis. We are committed to providing you with excellent products and services, and we appreciate your trust in us.